Web chat

Turn website visitors into customers

Provide your customers and site visitors with scalable real-time support

Trusted by hundreds of companies

Scalable

80M+

Conversations + counting

Global

101

Countries with voice & SMS #s

Revenue

12M+

Generated for customers

Platform

6

Products & counting

production
Increased Productivity

Handle 50% more tickets compared to any other channel with App messenger Quicker Resolutions

Quicker Resolutions

Reduce your first-response-time by nearly 65% without sacrificing quality

Higher Customer Satisfaction

Faster response time equals happier customers. Double your CSAT by being available to your customers even after they leave your website

Make customer support your competitive advantage
better-engagement
Better engagement

Stay connected with site visitors long after they leave your website. Convert each visit to an SMS conversation routed to the right rep

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Shared inbox

Collaborate as a team on customer issues for faster resolution. Use comments and @mentions to bring in relevant teammates and domain experts into any conversation

data-collection
Effortless data collection

Remove the guess work around identifying site visitors. Each conversation begins with the site visitor’s name and phone number so your team can focus on solving their problems

Rich visitor profiles

Higher visitor-to-paid conversionGet an enriched profile of individuals and businesses visiting your website; see where they’ve come from, the pages they’re viewing in real-time, and map their entire path across your website or application

profiles
increasing

Increase your messaging ROI

  • Higher visitor-to-paid conversion

    Know when prospects in your CRM or App sequences visit your site so reps can engage them while the opportunity is hot

  • Detailed segmentation

    Automatically segment site visitors into target audiences based on their attributes, e.g. location, size, revenue, etc., or by their level of engagement with your site and marketing materials

Learn more about sequences
All the features you need to help each sales rep produce at the output of 10 reps

SMS messenger

Multi-channel shared inbox

Rules & automation

Canned responses

Automated CSAT surveys

Collision detection

Snooze conversations

Undo send

Comments & mentions

Internal notes

Analytics & reporting

Automated issue assignment & load balancing (round-robin, longest Idle time, simultaneous routing)

Plays well with others

Our growing list of integrations works with your existing software stack. Use data across our suite of products, or connect to 3rd party applications for better workflow automation and a 360 degree view of each customer or prospect.

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Calling App an all-in-one tool is an oversimplification of the value it delivers. All the workflows we need to acquire and support our SMB users across all channels are deeply integrated. I couldn’t be happier with our choice

Kellie Hahn

VP of Marketing, Keiko Corp.

The #1 reason why we chose App is because it provides all the building blocks we need to engage our customers in a unified way — From email, texting, telephony and collaboration. This is probably the last tool you’ll buy for lead and customer outreach

Douglas Johnson

Sales Team Lead, SalesHero

Stitching together a bunch of integrations and add-ons across multiple vendors is not my idea of productivity or efficiency. Thats why we chose App — each module is as full featured as any standalone competition

Jackie Hill

Team Lead, QuotaPath

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