shared inbox

A shared inbox built for sales, support and retention teams

Manage multi-channel group inboxes like sales@, support@ or accounts@ in one place
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Trusted by hundreds of companies

Scalable

80M+

Conversations + counting

Global

101

Countries with voice & SMS #s

Revenue

12M+

Generated for customers

Platform

6

Products & counting

Sales , Support, Customer Success, IT & Ops Managers
Collaborate across teams to help resolve customer issues faster
better-engagement
Unified Inbox

Bring all your customer communication channels together in one place — Email, SMS, voice, WhatsApp, or social — so you can meet them where they are

share inbox
Delightful Customer Experiences

Happy customers buy more. App gives you quick access to your customer’s entire history so you can understand their problems and resolve them with confidence

data-collection
Personalization at Scale

Give each customer the personalized experience they deserve without sacrificing speed

Take our shared inbox for a spin
Connect an email account — It’s Freecampaign view

Teams that work together, win together

  • Work together as a team on inbound inquiries, and automatically assign messages to the right reps based on context, expertise or seniority
  • Add comments to every customer event and bring in your teammates with @mentions instead of endless cc’s, bcc’s and forwards
  • Share knowledge across functional teams to help resolve customer issues or respond to prospect inquiries quickly in a unified inbox — no ticket numbers required
teams
workflow

Make email your superpower

  • Triage customer requests into multiple shared inboxes based on issue type, customer profile or recent activity on your site
  • Get a single view of your customers’ interaction with your business across channels and teams, including website activities organized in a chronological timeline
  • Integrate with the tools you already use to build better workflows for your team
features
All the features you need to delight your customers

Multi-channel shared inbox

Messenger

Rules & automation

Canned responses

Collision detection

Snooze conversations

Undo send

Comments & mentions

Internal notes

Automated CSAT surveys

Analytics & reporting

Automated issue assignment & load balancing (round-robin, longest Idle time, simultaneous routing)

Plays well with others

Our growing list of integrations works with your existing software stack. Use data across our suite of products, or connect to 3rd party applications for better workflow automation and a 360 degree view of each customer or prospect.

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zapier
exchange
stripe
Calling App an all-in-one tool is an oversimplification of the value it delivers. All the workflows we need to acquire and support our SMB users across all channels are deeply integrated. I couldn’t be happier with our choice

Jody Schnarr

CEO of Fibernetics

The #1 reason why we chose App is because it provides all the building blocks we need to engage our customers in a unified way — From email, texting, telephony and collaboration. This is probably the last tool you’ll buy for lead and customer outreach

Laurel Palmer

Director, College Fund, Kalamazoo College

Stitching together a bunch of integrations and add-ons across multiple vendors is not my idea of productivity or efficiency. Thats why we chose App — each module is as full featured as any standalone competition

Paul Marai

VP Digital Marketing

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