Create delightful customer experiences

All the tools you need to make customer support your competitive advantage

Trusted by hundreds of companies

call recordings and transcripts

Consolidate your customer support tech stack in one place

  • Shared inbox
  • Multi-channel sequences & campaigns
  • SMS web messenger
  • Outbound dialer &
  • Inbound call center software

Streamlined workflow, Zero bloat

With App, you get a single view of your customers’ interaction with your business across channels and teams, including website activities organized in a chronological timeline so your team can provide the world-class service customers deserve

No learning curve

App extends the familiarity of email clients to every other channel your customers engage with; SMS, voice, and social. This means you can onboard your team and deploy in minutes, not days

Tickets are impersonal & outdated

Customers want to be treated like people, not numbers in a queue. Our shared inbox puts the customer front and center. In addition to the chronological timeline we help you create, each contact data is automatically enriched so your team knows exactly who they’re talking to, and how to keep them delighted

Get more done with automation

With App’s rule engine, you can create automated sequences targeting customers at every stage of your pipeline. From new website visitors, inactive leads, or customers with low CSAT numbers, you can rest easy knowing they won't fall through the cracks

Calculate your ROI
All the features you need to make customer support your competitive advantage

Multi-channel shared inbox

Inbound voice/call center

SMS web messenger

Unlimited workspaces & teams

SMS messenger

Rules & automation

Canned responses

Collision detection

Snooze conversations

Undo send

Comments & mentions

Internal notes

Automated CSAT surveys

Analytics & reporting

Automated issue assignment & load balancing (round-robin, longest Idle time, simultaneous routing)

Plays well with others

Our growing list of integrations works with your existing software stack. Use data across our suite of products, or connect to 3rd party applications for better workflow automation and a 360 degree view of each customer or prospect.

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Calling App an all-in-one tool is an oversimplification of the value it delivers. All the workflows we need to acquire and support our SMB users across all channels are deeply integrated. I couldn’t be happier with our choice

Kellie Hahn

VP of Marketing, Keiko Corp.

The #1 reason why we chose App is because it provides all the building blocks we need to engage our customers in a unified way — From email, texting, telephony and collaboration. This is probably the last tool you’ll buy for lead and customer outreach

Douglas Johnson

Sales Team Lead, SalesHero

Stitching together a bunch of integrations and add-ons across multiple vendors is not my idea of productivity or efficiency. Thats why we chose App — each module is as full featured as any standalone competition

Jackie Hill

Team Lead, QuotaPath

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